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Shipping & Returns Policy


Returns & Refund


SUNINGUP.com offers returns and refunds for most items within 30 days of receipt of shipment. Most items sold on suningup.com follow our general returns and refunds policies. When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had it, and how the item was purchased.

Return or Refund Items You Ordered

• Provide clear pictures of the item, label of logistics and write a brief reason for Return & Refund.

• We will solve the refund issue within 2 business days.

About Our Returns & Refunds Policies

Reason

Condition

If You

You need

You will get

Item is

not as Described or is of Poor Quality

a.•High value items
b. within 30 days after receipt of the parcel
c. The product has not been used

Return & Refund

a. Return the item
b. Not Pay the Return Shipping Fee

a. Full Refund (Shipping Fee Included)
 

Exchange

a. Return the item
b. Not Pay the Return Shipping Fee
c. Pay $3.0 for the Exchange Shipping Fee

a. Receive•Brand•New item
 

a.•Low value items
b. within 30 days after receipt of the parcel
c.The product has not been used

Return & Refund

a. Not Return
b. Keep the Item

a. Full Refund (Shipping Fee Included)
b. Keep the Item

Replace

a. Not Return
b. Keep the Item
c. Pay $3.0 for the Replace Shipping Fee

a. Receive•Brand•New item
b. Keep the Item

Items is

in Perfect Condition and You simply just don't want the Item any more

a. The product has not been used and is in its original packaging
b. within 7 days after receipt of the parcel

Return & Refund

a. Return the item
b. Pay for the Return Shipping Fee
 

a. Full Refund (Shipping Fee Excluded)

Significantly damaged in delivery

and the Item•do not work

a. within 30 days after receipt of the parcel

Replace

a. Not Return
b. Keep the Item

a. Receive•Brand•New item
b. Keep the Item

Slightly damaged in delivery

but•the Item work
 

a. within 30 days after receipt of the parcel

Return & Refund

a.•Keep the item

b. choose a partial refund

a. Partial Refund• (Shipping Fee Excluded)


Note:

You will get a full refund if your order does not arrive within the delivery time promised.

About Warranty: All•cellphones ordered from en.jd.com come with 90 days manufacturer warranty•against mechanical defects.